FAQ

Frequently asked questions

It depends on the size of the project: a simple site takes a few days, complex projects a few weeks. We give you the exact timeline at the first meeting.

Usually there is an advance payment at the start of the project and the balance on handover. Payment terms are set out in the contract.

Yes, we offer technical support and update services after handover too.

Yes, if you need them, we take care of hosting and the domain for you.

Just create an account (my.icode.az/register) and choose one of two ways: 1) order a ready-made package directly from the «Xidmətlər» (Services) section, or 2) use the «Təklif tələb et» (Request a quote) button to describe your project (scope, and optionally budget and timeline) and get a custom quote. If your logo, copy and photos are ready you can share them, but they aren't required to start — our team will be in touch as we go. You can get your domain and hosting from us too.
Yes. In your account profile, set the account type to «Hüquqi şəxs» (legal entity) and enter the company name, VÖEN (tax ID) and registered address — invoices, receipts and other documents will be issued in your company's name. You can pay by bank transfer from the company account.
For custom projects, payment terms and timelines are set out in a contract. The contract, acceptance certificates and other documents are kept as PDFs in the «Sənədlər» (Documents) section of your account.
Ready-made services and packages have a fixed price — you can order them straight from your account, and choose what goes into your site yourself in the website builder («Sayt Konstruktoru»). If your requirements don't fit the standard options (custom design, integrations, complex functionality), describe the project via «Təklif tələb et» (Request a quote) and we'll prepare a custom price quote.

Account

On the sign-up page (my.icode.az/register), enter your first name, last name, phone number and a password (at least 10 characters). Email is optional but recommended for invoices and notifications. After signing up, you confirm your number with the 6-digit code sent by SMS.
On your profile page, enter your number in the «Telefon nömrəsi» (Phone number) section and press «Kod göndər» (Send code). Enter the 6-digit code from the SMS. The code is valid for 10 minutes.
Click the «Şifrəni unutmusunuz?» (Forgot your password?) link on the login page and enter your email — we'll send you a password reset link.
Once logged in, open the «Profil» (Profile) section to update your first name, last name and password.
On your profile page, enter the new email and press «Təsdiq linki göndər» (Send confirmation link). The change only takes effect once you open the link sent to the new address.
Yes. Open my.icode.az on your phone and choose "Install app" on Android, or Share → "Add to Home Screen" on iPhone. The account will open full-screen, like an app.
In the «Hesabı sil» (Delete account) section at the bottom of your profile page, confirm your password and request deletion. For 30 days you can cancel the request by contacting support; after that your personal data is anonymised. Financial history is kept for accounting purposes.

Balance and payment

In your account, go to «Maliyyə → Balans» (Finance → Balance), press «Balans artır» (Top up) and enter the amount. You'll be shown a unique reference code and bank details — put this code in the payment reference. You can upload the receipt if you like (it speeds up confirmation). As soon as the transfer is confirmed, the amount is added to your balance and pending orders are paid automatically.
The minimum is 20 AZN and the maximum 10 000 AZN (per transaction).
Your balance updates as soon as the bank transfer is confirmed. Confirmation usually takes a few hours, depending on banking hours.
At the moment, balance top-ups are by bank transfer only.
Yes. An «Ödəniş üçün hesab» (payment invoice) is created automatically for every unpaid order; download it as a PDF from the order page or the «Sənədlər» (Documents) section and pass it to your accounts department. Once paid, a payment receipt is created and emailed to you.
Don't worry — upload the payment receipt on the top-up request page, or open a support request and attach it. We'll check the payment and link it to your account manually.
Refund requests are reviewed under our Refund policy. The bonus balance can't be cashed out or refunded. To make a request, open a support request.

Bonus and loyalty

The bonus balance is reward credit you earn when you top up (2-7% depending on the amount), invite friends or write a review. It isn't real money and can't be cashed out; it's used automatically to cover part of your hosting payments. Each bonus is valid for 180 days.
Bonus tiers: from 200 AZN: 2%, from 500 AZN: 3%, from 1 000 AZN: 5%, from 3 000 AZN: 7%. For example, top up 500 AZN and you get a 15 AZN bonus. The bonus is valid for 180 days.
Up to 50% of a hosting payment can come from the bonus balance; the rest is taken from your main balance. Website development, design, SEO and similar services are currently paid from the main balance only.
You move up automatically based on what you've spent in the last 12 months: Silver (from 1 000 AZN, 5% off), Gold (from 5 000 AZN, 10% off), Platinum (from 15 000 AZN, 15% off). There's no discount at the starting level. The discount is applied automatically to every order.
Each bonus is valid for 180 days from the day it was earned; an expired bonus is removed from your balance. We notify you about bonuses that are about to expire. Payments always use the bonuses expiring soonest first.
Yes. You can write a review once your order is completed or your hosting has renewed for the first time. When the review is approved, 10 AZN is added to your bonus balance. You choose whether it's published on the website and how your name is shown (full name, name + company, or anonymous).

Referral programme

When a friend who signed up with your referral link makes a first real-money payment of at least 20 AZN, you get a 20 AZN bonus and your friend gets 10 AZN. On top of that, for every 3 successful invites (3rd, 6th, 9th…) you receive an extra 30 AZN bonus.
The «Referral» section shows your unique link and the list of users you've invited.
When the person you invited makes a first real-money payment of at least 20 AZN (for example, a hosting order), the bonuses are credited to both your bonus balances automatically and you get a notification. Payments made with bonus balance don't count. The referral link is remembered for 30 days.

Orders and subscriptions

The «Sifarişlərim» (My orders) section shows the current status of all your orders (awaiting payment, in progress, completed and so on).
At the end of each period the subscription renews automatically from your balance. If the balance isn't enough, the service is suspended (VIP and grace-status clients get a grace period first). Top up your balance and reactivate the service with the «Müddəti artır» (Extend) button. We send a reminder before the renewal date.
Yes — turn off auto-renewal in «Sifarişlərim → Abunəliklər» (My orders → Subscriptions). The service keeps running until the end of the paid period and stops on the day it ends. Before cancelling, remember to back up your site and email.
When ordering or accepting a quote, enter the code in the promo code field of the payment form — the discount is calculated automatically.
Packages bundle several services at a better price than ordering them separately. The «Paketlər» (Packages) section of your account shows what each package contains and how much you save.
Yes. On your website order page, pick the features you need in the «Sayta funksiya əlavə et» (Add a feature) section. They are created as a separate order linked to that website and paid from your balance.
The order is created with the «Ödəniş gözlənilir» (Awaiting payment) status and its page shows the missing amount. As soon as you top up, the order is paid automatically — nothing else to do.
Yes. Use the «Müddəti artır» (Extend) button on the subscription card to pay for an extra period at any time. The renewal counts from the end of the current period, so you don't lose a single day.

Support

In the «Dəstək müraciətləri» (Support requests) section, press «Yeni müraciət» (New request) and enter the subject, category and your message. You can attach images, PDFs or documents (up to 5 files, up to 10 MB each).
The «Sənədlər» (Documents) section lets you download every document for your orders and payments (invoices and so on).
All notifications are collected on the «Bildirişlər» (Notifications) page of your account — you can filter them by category and mark them as read. Order, payment and subscription notifications are always sent; you can subscribe to or unsubscribe from offer and discount emails in «Profil → Bildirişlər» (Profile → Notifications). You can also turn on push notifications for your phone there.

Hosting and domains

Yes. In the panel of the registrar where you bought the domain (for example, online.az), just replace the domain's NS records with the nameservers shown in the «Domenlər» (Domains) section of your account.
Usually a few hours, rarely up to 24–48 hours. When the domain becomes active, the «NS dəyişikliyini gözləyir» (Waiting for NS change) notice in your account disappears automatically.
You can see your domain's current DNS records in the «Domenlər» (Domains) section of your account. If a change is needed (corporate email, a subdomain, pointing to another service), open a support request and tell us which record to add or change — we'll do it.
In your account, click the domain in the «Domenlər» (Domains) section — it shows unique visitors, page views, traffic and blocked threats for the last 7 days. The hosting subscription card also shows the 7-day visitor count for each site.
No, domain registration is separate from hosting. Check the expiry date in the «Domenlər» (Domains) section of your account and renew in time — an expired domain is released after a while and can be bought by someone else.

Security

When it's on, after your password you also enter a 6-digit code from an authenticator app on your phone (Google Authenticator, Authy and so on) when logging in. You can turn it on from the «Təhlükəsizlik» (Security) page of your account.
Change your password straight away — this automatically signs out every other device. Then check the active sessions on the «Təhlükəsizlik» (Security) page, turn on two-step verification and let support know.
No. Our staff never ask for your password, SMS code, 2FA code or recovery code. Refuse any such request, and only check payment details inside your account.