How do I open a support request?

1. In your account, open «Dəstək → Müraciətlər» (Support → Requests) and press «Yeni müraciət» (New request).
2. Choose what the request is about and write a short subject (for example, "Site won't load").
3. If the request is about a specific order or subscription, pick it from the list — this helps us find the problem faster.
4. Describe the problem in the message.
5. Attach files if needed: a screenshot, PDF or document (up to 5 files, up to 10 MB each).
6. Press «Göndər» (Send).

For a faster fix

• Include the site address and the exact error text;
• Attach a screenshot;
• Say when the problem started and what happened just before;
• One problem per request — open separate requests for separate issues.

The reply

Our reply appears as a conversation on the request page, and you get a notification. If we need more information, just reply in the same request.